Guest Services

ASM Global•Albany, NY

1d•Onsite

About The Position

Under the supervision of the Security Manager and Security Supervisors, this part-time, casual position is responsible for providing excellent customer service, scanning tickets, directing and guiding patrons to appropriate locations, listening to and assisting patrons with any questions, comments, and suggestions, and communicating facility amenities. This role is on an as-needed basis depending on events.

Requirements

Must be at least 18 years old
HS Diploma or GED required
A minimum of six (6) months prior customer service experience
Excellent customer service skills
Must be personable and proactive in providing assistance to all patrons and staff
Follow oral and written instructions and communicate effectively with others
Must have professional presentation, appearance and work ethic
Must be fluent in English
Able to see and read small sized text on tickets (paper and electronic)
Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours

Responsibilities

Provide excellent customer service and always maintain a courteous and professional demeanor
Exercise restraint and patience when dealing with a disruptive patron
Ensure that patrons enter and exit the building in an orderly fashion
Scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential
Direct patrons to appropriate locations (seats, restroom, etc.)
Ensure patrons are in the correct location(s) with corresponding tickets
Listen and respond to patron’s questions, comments and suggestions and get assistance when needed
Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate
Be alert and oversee assigned area for spills or situations requiring staff attention
Follows protocol in the case of emergency situations
Maintain the rules and regulations of the building
Other duties may be assigned