Patient Services Representatives, Kankakee Illinois

Community Health Partnership Of Illinois•Kankakee, IL

10d•Onsite

About The Position

Community Health Partnership of Illinois is seeking a professional and customer-focused team member to support a positive experience for patients, families, and visitors throughout their interaction with our organization. In this role, you will serve as a welcoming point of contact, help coordinate essential service needs, and contribute to efficient, compassionate care delivery. The ideal candidate communicates clearly, works well in a fast-paced environment, and brings strong attention to detail and service excellence to every interaction.

Requirements

High school diploma or equivalent required
Strong communication and interpersonal skills with a service-oriented approach.
Ability to maintain professionalism, empathy, and confidentiality in all interactions.
Excellent organizational skills and attention to detail.
Comfortable using computers, scheduling tools, and basic office software.
Ability to work effectively both independently and as part of a team.
Strong problem-solving skills and the ability to manage multiple priorities.

Nice To Haves

Additional education or training preferred.
Prior experience in customer service, healthcare, hospitality, or a related setting preferred.
Experience with patient registration, scheduling, or front-office operations.
Knowledge of insurance verification, referrals, or authorization processes.
Familiarity with electronic health record systems or similar platforms.
Bilingual communication skills, depending on organizational needs.

Responsibilities

Greet patients, families, and visitors in a courteous and professional manner.
Assist with check-in, registration, appointment coordination, and related front-desk processes.
Collect and verify demographic, insurance, and other required information accurately.
Answer phone calls and respond to inquiries in a timely, helpful, and respectful manner.
Support patient flow by coordinating with clinical and administrative teams as needed.
Explain basic procedures, policies, and next steps clearly to patients and visitors.
Maintain accurate records and ensure information is entered and updated correctly in systems.
Handle sensitive information with professionalism and in accordance with privacy standards.
Resolve routine concerns and escalate complex issues appropriately.
Contribute to a clean, organized, and welcoming service environment.