NAP - GUEST SERVICES REPRESENTATIVE

Kampgrounds Of America, Inc.•Naples, FL

About The Position

The Guest Service Representative (GSR) provides attentive, courteous, and efficient service to guests before arrival and throughout their stay. The role supports campground guests by registering them, issuing keys, maintaining accurate records of occupied sites, making and confirming reservations, and collecting payments. The GSR also maintains a clean, well-stocked, and organized store. The position works indoors and outdoors and may involve exposure to varying weather conditions, noise, dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment. Duties may involve changing priorities and occasional interruptions. The position requires a valid driver’s license and may include driving a motorized vehicle. KOA does not sponsor visas. KOA states that it currently does not pay or withhold taxes in certain listed states.

Requirements

Fluent in spoken and understood English.
Strong decision-making ability.
Ability to communicate and manage conflict.
Working knowledge of operational procedures.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license; the position may require driving a motorized vehicle.
Ability to operate standard office equipment, including a computer, copier, and keyboard.
Ability to lift and carry up to 10 pounds regularly and lift or carry up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods and to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.

Responsibilities

Greet guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare required reports, including shift checklists and downtime reports.
Answer guest inquiries about campground amenities and local attractions.
Log and deliver messages, packages, and mail in a timely and professional manner.
Maintain good communication and teamwork with associates and other campground departments, using proper radio etiquette.
Handle the cash drawer according to policy and follow KOA cash and credit-card procedures.
Maintain standards of professionalism, customer service, quality, and cleanliness.
Maintain store displays and inventory as directed, and communicate ideas and guest feedback.
Increase revenue through upselling and improve the profitability of ancillary income.
Register guests, issue keys, maintain records of occupied sites, make and confirm reservations, and collect payments.
Maintain a clean, well-stocked, and organized store.