On-call Guest Services Representative
About The Position
The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.
Requirements
- Flexibility to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends.
- At least one year of hospitality, guest service, or related experience.
- Strong English communication skills.
- Passion for creating exceptional guest experiences.
- Dependable team player.
- Enjoys connecting with people.
- Delivers outstanding service.
Nice To Haves
- A bachelor's degree is viewed as an added advantage.
Responsibilities
- Creates unforgettable first impressions.
- Acts as the welcoming face of Seaport Hotel.
- Helps guests navigate every aspect of their stay.
- Handles check-ins and reservations.
- Manages special requests.
- Provides concierge services.
- Resolves guest problems.
- Collaborates with other departments.
Benefits
- Additional shift differential provided for overnight hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
