On-call Guest Services Representative
About The Position
The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.
Requirements
- Flexibility to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends.
- At least one year of hospitality, guest service, or related experience.
- Strong English communication skills.
- Passion for creating exceptional guest experiences.
- Dependable team player who enjoys connecting with people and delivering outstanding service.
Nice To Haves
- A high school diploma or equivalent is preferred.
- A bachelor's degree is viewed as an added advantage.
Responsibilities
- Engage with the guest in a variety of job functions.
- Be the welcoming face of Seaport Hotel, helping guests navigate every aspect of their stay.
- Handle check-ins, reservations, and special requests.
- Provide concierge services.
- Resolve guest problems.
- Collaborate with other departments.
Benefits
- Additional shift differential provided for overnight hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
