Guest Services Representative

My Place Hotels•Redding, CA

1d•$18 - $18•Onsite

About The Position

My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to join their team. This role is crucial for delivering exceptional guest experiences, serving as the main point of contact from reservation to check-out. The ideal candidate is an organized, dependable multitasker with a positive attitude and good knowledge of the local area.

Requirements

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills.
Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining accuracy and organization.
Dependability & Professionalism: Reliability, professionalism, and consistency.
Attention to Detail: Meticulous approach for accuracy in financial transactions and guest records.

Nice To Haves

Strong knowledge of the local area.

Responsibilities

Welcome and greet guests warmly, handle check-ins and check-outs efficiently, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees.
Serve as a resource for guests, providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Address and resolve guest concerns or complaints professionally.
Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
Complete credit card authorizations and accurately handle cash transactions, providing change.
Maintain organized records of daily activities, including preparing the Night Audit Checklist, managing cash and call logs, and updating the Front Desk Log. Report issues to the General Manager.
Adhere to all safety and security protocols, regularly inspect the property, including walking floors, checking outside doors for security, and ensuring proper lighting.
Actively promote the Stay Rewarded Loyalty Program.
Assist with cleaning tasks such as laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure entrances and sidewalks are clear of snow and ice.
Deliver additional guest supplies like rollaway cribs, towels, and soap. Issue and track master keys and key cards for housekeeping and maintenance staff.
Assist with cleaning guest rooms when needed, especially during peak times or when housekeeping staff is short.