Guest Services Representative

Live Nation Entertainment•Brooklyn, NY

8d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

Strong strategic thinking and creative problem solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Nice To Haves

occasional sitting

Responsibilities

Deliver exemplary customer service to maintain customer loyalty.
Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
Show CARE by participating in venue recycling efforts before, during and after the show.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Other tasks as assigned by the Guest Services Manager
Refer unresolved customer grievances to designated departments for further investigation
Assist guest with any questions or needs