Guest Services Representative

Orlando Health•Clermont, FL

1d•Onsite

About The Position

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.

Requirements

High School diploma or equivalent.
Two (2) years of experience in a customer service setting.

Responsibilities

Greets and welcomes guests promptly upon arrival
Assists guests with check-in procedures by providing visitor badge
Displays a caring attitude as well as sensitivity to the needs/concerns of customers
Escorts guests to their in-hospital destinations as needed.
Responds to guest/team members’ inquiries and requests in a timely manner
Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Maintains accurate records of guest interactions via FastPass system
Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care Management, and Home Health.
Assists Care Management with transportation and hotel /flight arrangements for patients and their families.
Communicates effectively with guests, team members, and management
Keeps the leadership team informed of any significant issues or unusual situations
Presents a professional image in dress, hygiene and communications skills.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Ability to work in a fast-paced environment with minimal supervision.
Demonstrates flexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary.
Maintains compliance with all Orlando Health policies and procedures.
Attends in services/meetings as required.
Completes all mandatory education.
Assumes the responsibility for professional growth and development
Other duties as assigned.