Guest Services Representative

Sentara Health • Harrisonburg, VA

2d • Onsite

About The Position

Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Full Time. The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Requirements

• High School Grad or Equivalent (Required)
• Customer Service experience - 1 year (Required)

Nice To Haves

• Talroo - Allied Health, customer service, guest services, front desk, reception, concierge

Responsibilities

• Providing a welcoming and genuine environment
• Addressing concerns to ensure a smooth and comfortable experience for patients

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
• Free and convenient parking
• EAP – 24 x 7

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED