Call Center, Guest Services Representative

Descanso Gardens Foundation • La Canada Flintridge, CA

1d • Onsite

About The Position

The Guest Services Representative, Call-Center supports excellent customer service and a welcoming, positive experience for all visitors with a particular focus on supporting the Descanso Gardens seasonal programs "Carved" and "Enchanted: Forest of Light." Under the direction of the Call Center Coordinator, the Representative works directly with the public, members, staff, and volunteers across all guest service areas, but with a focus on phone call and email communications.

Requirements

• 2 years customer service experience required.
• Excellent communication skills and telephone etiquette required.
• Valid California driver's license required.

Nice To Haves

• 1 year sales and cash handling experience preferred.
• 1 year experience in a call center position preferred.
• Experience with Altru by Blackbaud preferred.
• Intermediate knowledge of Gmail, Google Docs, and Google Sheets preferred.

Responsibilities

• Ensures excellent customer service and positive visitor experiences.
• Ensures day-to-day call-center operations under the direction of the Call Center Coordinator
• Responds to calls and emails per the guidelines given by the Call Center Coordinator
• Communicates across departments to support events, programs, membership, and development activities.
• Performs admissions, ticketing, membership sales, renewals, upgrades, opening/closing duties, and public program support.
• Supports Boddy House, Sturt Haaga Gallery, Descanso Railroad, and Courtesy Shuttle operations.
• Trained in First Aid, AED operation, and incident documentation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed