Equipment Services Representative, Call Center
Reyes Coca-Cola Bottling•Niles, IL
•Onsite
About The Position
Join the leading beverage provider, Reyes Coca-Cola Bottling! This full-time position involves handling customer inquiries via inbound or outbound calls related to equipment issues and troubleshooting. You will diagnose problems with cold-drink and/or fountain equipment based on customer descriptions, provide clear guidance and solutions over the phone, and collaborate with field technicians for complex issues. Other duties may be assigned.
Requirements
- Must be at least 21 years old
- High School Diploma/General Education Diploma
- 2 to 4 years of related experience
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Handling customer inquiries via inbound or outbound call relating to equipment issues and troubleshooting
- Diagnosing problems with cold-drink and/or fountain equipment based on detailed descriptions provided by customer
- Providing clear guidance and solutions over the phone to resolve issues promptly and effectively
- Collaborating with field technicians as needed to escalate and follow up on complex or unresolved issues
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Retirement
- PTO
- Complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
