Guest Services Call Center Representative

Neill Corp•Hammond, LA

1d•Remote

About The Position

Aveda Arts and Sciences Institutes are seeking a Guest Services Representative for their Call Center. The role handles inbound and outbound calls from guests seeking to make, rebook, or cancel appointments, resolve complaints, or get answers to inquiries. Representatives are expected to provide a high level of customer service and guest experience. The position can be remote. Because of the company’s commitment to the environment, strong alignment with the Aveda mission is essential. The representative must follow company policies and procedures and participate in team huddles and meetings as required.

Requirements

A “can do” attitude and strong team orientation.
Ability to handle a high volume of incoming calls while using a software program.
Excellent verbal communication and good written communication skills.
Exceptional customer service skills, including excellent phone etiquette.
Ability to multitask using phone, voice, and hand movements in a high-speed environment.
Passion for the beauty industry.
Flexibility to work evenings and weekends.
Strong alignment with the Aveda mission.

Nice To Haves

Computer literacy in Excel, PowerPoint, and Word.

Responsibilities

Set new guest appointments for all Aveda Institutes.
Confirm guest appointments and rebook as necessary.
Offer additional services during appointment calls according to each guest’s needs.
Resolve customer challenges professionally to ensure guest satisfaction.
Project enthusiasm to provide the highest level of guest experience.
Promote service offerings, answer guest inquiries, and process appointments through Salon Biz.
Respond in a timely manner to Demand Force guest appointment requests.
Advise and update guests about company policy or procedural changes to retain loyal and cordial guest relationships.
Perform other duties as required.
Adhere to company policies and procedures.
Participate in team huddles and meetings as required.