Guest Services Representative I - Seasonal

DISCOVERY WORLD LTD • Milwaukee, WI

13d • Onsite

About The Position

The Guest Services Representative I oversees daily operations of the museum, exhibits, experiences, and events while maintaining high standards of guest service. As a first point of contact, the representative provides hands-on learning opportunities and contributes to the museum’s educational mission through inquiry-based informal STEM education. The role involves engaging guests with scientific concepts, encouraging curiosity, and fostering discussions that support a deeper understanding of science. The position is seasonal and ends January 18, 2027. The schedule is Monday through Sunday, 8:45 a.m. to 4:15 p.m., and the pay rate is $13.00 per hour.

Requirements

• High school diploma or equivalent.
• Outgoing, enthusiastic, passionate about the museum’s mission, and driven to succeed.
• Minimum 2–3 years of previous customer service experience in a museum or hospitality setting is preferred.
• Experience using inquiry-based approaches to learning.
• Experience giving tours or presentations in an educational setting.
• Previous work in a museum or cultural institution setting is preferred.

Nice To Haves

• Customer service experience in a museum or hospitality setting.
• Previous work in a museum or cultural institution setting.

Responsibilities

• Engage guests respectfully and enthusiastically to provide a welcoming, informative experience.
• Lead conversations about exhibit content, adapting communication to guests’ ages, backgrounds, and interests.
• Use trained informal science education techniques to provide hands-on demonstrations and interactive activities.
• Respond promptly to guest inquiries and needs with educational and engaging interactions.
• Operate, maintain, and troubleshoot exhibits, keeping them powered on, functional, and visually appealing.
• Perform regular exhibit checks and minor repairs, report technical issues, and submit trouble tickets as needed.
• Keep exhibits and surrounding areas clean, organized, safe, and well-maintained.
• Monitor exhibit readiness and maintain displays in optimal condition.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED