Guest Services Representative I

Parks Hospitality Group Inc • Cary, NC

6h • $15 - $16 • Onsite

About The Position

Parks Hospitality Group is seeking an enthusiastic and friendly Guest Services Representative to welcome travelers and help create a positive guest experience at the Hilton Garden Inn Raleigh Cary. This interactive front-desk role involves greeting guests, assisting with their needs, and helping ensure they feel at home. The position also includes maintaining an organized front desk and assisting with administrative duties as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.

Nice To Haves

• Basic computer skills.
• Experience with hotel management software.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Answer questions, provide local information, and assist with special requests.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to ensure guests’ needs are met.
• Handle guest complaints and issues professionally and work toward resolution.
• Maintain an organized front desk area and assist with administrative duties as needed.

Benefits

• Medical and dental benefits starting on the first day for full-time team members.
• Paid time off for all team members.
• Performance incentives of an extra $50–$150+ per month.
• Cash awards of $250–$500 for quarterly and/or annual performance.
• Heavily discounted room rates at brand hotels worldwide for employees and their families.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED