Guest Services Representative I

Parks Hospitality Group Inc • Columbia, SC

8h • $0 - $16 • Onsite

About The Position

Parks Hospitality Group is seeking an enthusiastic and friendly Guest Services Representative to work at the Tru by Hilton Columbia-Graystone. This highly interactive front desk role welcomes travelers, anticipates their needs, and helps create a positive first impression and comfortable guest experience.

The representative assists guests throughout their stay, including check-in and check-out, answering questions, sharing local information, responding to special requests, and resolving complaints. The role also manages reservations and communicates with other departments to help ensure guest needs are met. The position includes maintaining an organized front desk and performing administrative duties as needed.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.

Nice To Haves

• Previous experience in a customer service or hospitality role.
• Basic computer skills and experience with hotel management software.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to ensure guest needs are met.
• Handle guest complaints and issues professionally and work toward resolution.
• Maintain an organized front desk area and assist with administrative duties as needed.

Benefits

• Immediate medical and dental benefits starting on the first day for full-time team members.
• Paid time off (PTO) for all team members.
• Monthly performance incentives of $50–$150+ and quarterly and/or annual performance cash awards of $250–$500.
• Heavily discounted room rates at brand hotels worldwide for employees and their families.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED