Guest Services Liaison Part Time

Banner Health • Ottawa, OH

8d • Onsite

About The Position

The Guest Services Liaison provides concierge service to patients, families, and other guests at Masterson Place and Wyoming Medical Center. The role welcomes and assists visitors, provides information and directions, helps locate patient rooms using a computer, and supports a pleasurable and safe environment. The position also includes light housekeeping and is scheduled part time on Saturdays and Sundays from 8:30 a.m. to 6:30 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Ability to handle ongoing face-to-face contact with patients, guests, and staff.
• Excellent oral communication and listening skills to interact pleasantly and calmly with patients, guests, and staff.

Nice To Haves

• Additional related education and/or experience.

Responsibilities

• Greet and assist patients and guests, providing general information about services, the facility, and the local area.
• Respond to special requests and make arrangements to meet patients’ and guests’ needs, including helping schedule transportation or other services.
• Provide information about the property, nearby amenities, and local establishments.
• Coordinate patient needs with other departments and contact appropriate staff or departments to resolve requests.
• Coordinate access to care delivery areas and visitor authorization procedures; serve as a liaison between visitors and staff, relay visitor concerns, and coordinate visitor support services.
• Answer and transfer phone calls, take messages, and relay information as needed.
• Provide facility tours and escort customers to appropriate areas.
• Assist with patient and guest inquiries and perform daily duties with minimal supervision, following established policies and training.
• Perform light housekeeping.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED