Guest Services Coordinator

THE SALVATION ARMY•Lexington, MS

3d•$18 - $19•Onsite

About The Position

The Guest Services Coordinator is based at Camp Hidden Lake in Lexington, Mississippi. The role coordinates camp kitchen and housekeeping operations and the staff performing those duties during summer camps, including menu development, food purchasing and inventory, food budgeting, and compliance with health standards and regulations. The position also performs advanced and confidential secretarial work and prepares technical reports and spreadsheets. The coordinator oversees rental-group needs and events, serves as a liaison to Divisional Headquarters staff, and acts as a host and organizational representative for camp guests. The role provides administrative support to the Camp Director and coordinates seasonal employee onboarding, records, and payroll processing. Occasional evening and weekend availability may be required, as may on-call coverage and driving.

Requirements

Bachelor's degree from an accredited college or university in Business Administration, Marketing, or a related field; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Four years of progressively responsible experience coordinating public relations and special events, including experience managing similar operations; or an equivalent combination of training and experience.
Valid state driver's license.
Serve Safe Food Manager Certification.
Ability to meet attendance requirements.
Ability to read and comprehend legal terminology to determine compliance with rental contract terms.
Ability to perform mathematical calculations and analyze complex computations.
Ability to formulate and lead group presentations.
Ability to provide on-call coverage.
Ability to lead potential users on tours of camp facilities.
Ability to become and remain certified to drive Salvation Army vehicles under Salvation Army insurance requirements.

Responsibilities

During camp season, instruct and train summer employees in proper work methods and procedures to provide courteous and efficient guest service.
Monitor summer staff work for compliance with program policies, procedures, standards, and regulations; report performance issues to the Camp Director and/or Officer administration and assist with disciplinary processes when requested.
Plan, coordinate, supervise, and evaluate day-to-day kitchen and housekeeping operations and the employees performing those tasks during summer camps.
Plan and develop menus; prepare and purchase food; maintain adequate food inventory; prepare and administer a food budget; and ensure food service compliance with health standards and regulations.
Supervise, schedule, evaluate, and participate in the work of subordinate summer staff.
Coordinate and oversee the provision of rental-group needs and activities, communicate with rental groups as the organization's representative, and ensure their satisfaction with the rental experience.
Liaise with Divisional Headquarters staff during special events; host seasonal camp events and provide housing.
Perform secretarial and receptionist duties to relieve the Camp Director of administrative detail and provide administrative assistance to the Camp Director.
Coordinate with the department Executive Secretary and Divisional Human Resources to process seasonal employees efficiently.
Ensure summer staff payroll is completed in a timely manner and forward time records to Divisional Headquarters for payroll processing.
Maintain summer employee personnel files and documents and ensure their accuracy.
Perform advanced and often confidential secretarial work and prepare advanced and technical reports and spreadsheets from start to finish.
Lead potential users on tours of camp facilities and provide on-call coverage as required.
Obtain and maintain certification to drive Salvation Army vehicles in accordance with Salvation Army insurance requirements.