Guest Services Coordinator

Allina Health • Slaton, TX

1d • $18 - $25 • Onsite

About The Position

As a Guest Services Coordinator at Allina Health, you will enhance the hospital experience for patients, families, and visitors by providing clear and accurate information, addressing concerns with empathy, and helping people feel welcome and supported. You will promote a positive, professional image of the hospital and provide respectful, warm, and professional customer service.

The role provides hospitality, directions, and escorts to patients and families in lobbies, surgical areas, and other waiting rooms. It involves navigating the hospital and its systems and departments to meet guest needs and resolve concerns, receiving discharged patients from staff, observing patients in a designated area, and safely assisting them into vehicles. The coordinator also supports family lodging and concierge needs, oversees Guest Service volunteers, and helps maintain welcoming, clean, orderly, and safe frontline areas.

This position is 0.5 FTE, or 40 hours per two-week pay period, with an eight-hour day/evening shift and an every-other-weekend rotation. The position is based at 4050 Coon Rapids Blvd NW, Coon Rapids, Minnesota. Pay is listed at $18.49 to $25.19 per hour; starting pay depends on factors including experience, education, and applicable union agreement. Shift, weekend, or other differentials may be available. Benefit eligibility and offerings depend on FTE and union representation.

Requirements

• Must be at least 18 years of age.
• Education and/or experience needed to meet the required functional competencies listed in the job description.
• 0 to 2 years of experience in a fast-paced, customer-focused service role or office environment.

Nice To Haves

• High school diploma or GED.
• 2 to 5 years of experience in a fast-paced, customer-focused service role or office environment.

Responsibilities

• Provide exemplary customer service to patients and guests and model Guest Service Behavior Standards while following department workflows.
• Create a welcoming environment as a first point of contact and provide information to patients, guests, and staff.
• Provide hospitality, directions, and escorts in lobbies, surgical areas, and other waiting areas.
• Receive discharged patients from staff, observe patients in a designated area, and safely assist them into vehicles.
• Answer telephone calls and transfer them as needed.
• Greet people entering the hospital, escort patients and guests to their destinations, and ask whether further assistance is needed before ending interactions.
• Round with guests in waiting rooms, support volunteer activities to meet guest needs, and ask whether further assistance is needed before ending interactions.
• Navigate the hospital and its systems to meet patient and guest needs and resolve concerns; resolve guest problems or find another employee who can do so.
• Assist family members with lodging and provide concierge services as needed.
• Oversee and direct Guest Service volunteers and assist with their training or coaching on service standards, modeling exceptional service.
• Assist with maintaining Patient Experience volunteer activity.
• Distribute meal and parking coupons to volunteers.
• Maintain a welcoming, neat, clean, and safe environment and keep frontline service areas orderly.
• Locate wheelchairs within the building as necessary.
• Coordinate with other departments as needed to maintain a clean and safe environment.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed