Guest Services Coordinator

Allina Health • Slaton, TX

1d • $18 - $25 • Onsite

About The Position

As a Guest Services Coordinator at Allina Health, you will enhance the hospital experience for patients, their families, and visitors by providing clear and accurate information, addressing concerns with empathy, and helping everyone feel welcome and supported. You will contribute to a positive, comforting environment through professionalism and compassionate service.

The role promotes a positive, professional image of the hospital and provides respectful, warm, exemplary customer service. You will offer hospitality, directions, and escorts in lobbies, surgical areas, and other waiting areas; guide patients and guests from main entrances to service locations; and navigate the hospital’s departments and systems to meet guest needs and resolve concerns. The position also supports discharged patients, assists families with lodging, and oversees Guest Service volunteers. This is a .8 FTE position, scheduled for 64 hours per two-week pay period, with 8-hour day/evening shifts and an every-other-weekend rotation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years in a fast-paced, customer-focused service role or office environment.

Nice To Haves

• High school diploma or GED.
• 2 to 5 years in a fast-paced, customer-focused service role or office environment.

Responsibilities

• Provide exemplary customer service to patients and guests, modeling Guest Service Behavior Standards and following department workflows.
• Create a welcoming environment as a first point of contact; assist patients, guests, and staff with information.
• Provide hospitality, directions, and escorts in lobbies, surgical areas, waiting rooms, and other locations throughout the hospital.
• Greet people entering the hospital, escort patients and guests to destinations, and ask whether further assistance is needed at the end of interactions.
• Round with guests in waiting rooms, support volunteer activities, and ask whether further assistance is needed at the end of interactions.
• Receive discharged patients from staff, observe them in a designated area, and safely assist them into vehicles.
• Answer telephone calls and transfer them as necessary.
• Navigate the hospital and its systems to meet patient and guest needs and resolve concerns; take ownership of guest problems by resolving them or finding an employee who can.
• Assist family members with lodging and provide concierge services as needed.
• Oversee and direct Guest Service volunteers; assist with their training or coaching on service standards and model exceptional service.
• Assist with maintaining Patient Experience volunteer activity.
• Distribute meal and parking coupons to volunteers.
• Maintain welcoming, neat, clean, and safe environments and keep frontline service areas orderly.
• Locate wheelchairs within the building as needed.
• Initiate action with other departments as needed to maintain a clean and safe environment.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed