Guest Services Coordinator

Allina Health • Slaton, TX

1d • $18 - $25

About The Position

The Guest Services Coordinator promotes a positive, professional image of the hospital and provides respectful, warm, and professional customer service to patients, families, visitors, and staff. The role provides hospitality, information, directions, and escorts in hospital lobbies, surgical and other waiting areas, helping guests navigate the hospital and its departments and resolving their concerns.

The coordinator welcomes and assists guests, receives discharged patients from staff, observes patients in a designated area, and safely assists them into vehicles. The position also supports lodging and concierge needs, oversees and coaches Guest Service volunteers, and helps maintain clean, orderly, welcoming, and safe frontline service areas. This role is 0.6 FTE (48 hours per two-week pay period), with eight-hour day/evening shifts and an every-other-weekend rotation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• 0 to 2 years of experience in a fast-paced, customer-focused service role or office environment.

Nice To Haves

• High school diploma or GED.
• 2 to 5 years of experience in a fast-paced, customer-focused service role or office environment.

Responsibilities

• Provide exemplary, respectful, warm, and professional customer service to patients and guests while modeling Guest Service Behavior Standards and following department workflows.
• Welcome patients, guests, and staff; provide information and assistance; and create a welcoming first point of contact.
• Provide hospitality, directions, and escorts in lobbies, surgical and other waiting areas, and between hospital entry points and service locations.
• In lobbies, greet everyone entering, escort patients and guests to destinations, and ask whether further assistance is needed before ending interactions.
• In waiting rooms, round with guests, support volunteer activities to meet guest needs, and ask whether further assistance is needed before ending interactions.
• Navigate hospital systems and departments to meet guest needs and resolve concerns, either directly or by finding an employee who can help.
• Receive discharged patients from staff, observe patients in a designated area, and safely assist them into vehicles.
• Answer and transfer telephone calls as necessary.
• Assist family members with lodging and provide concierge services as needed.
• Oversee and direct Guest Service volunteer activities; assist with volunteer training and coaching to service standards and model exceptional service.
• Assist with maintaining Patient Experience volunteer activity.
• Distribute meal and parking coupons to volunteers.
• Maintain a welcoming, neat, clean, orderly, and safe environment; locate wheelchairs as needed and coordinate with other departments to maintain cleanliness and safety.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being program resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed