Guest Services Communications Team Member 26-27
About The Position
Join the Guest Services Communications team at Mt. Hood Meadows and become a vital connection between our guests and an unforgettable day on the mountain. As a Guest Services Communications Team Member, you'll be the first point of contact for many of our guests, providing friendly, timely, and accurate support by phone, email, and online service tickets. You'll assist with season passes, lessons, programs, online accounts, and ticketing questions while working closely with Guest Services, Programs, and Lift Operations to ensure every guest receives exceptional service. This is a fast-paced role that blends customer service, communication, technology, and problem-solving in a collaborative mountain environment. While your primary focus will be supporting guests through our communication channels, you'll also have opportunities to assist with front-line point-of-sale operations when needed. If you enjoy helping others, thrive in a dynamic environment, and take pride in delivering outstanding service, we'd love to have you on our team.
Requirements
- Must be at least 18 years of age
- Strong guest service and communication skills, written and verbal
- Ability to multitask in a fast-paced environment
- Proficiency in Windows-applications
- Previous guest service experience
- Availability to work weekends and holidays
- Must be comfortable with the changing dynamics of a seasonal business
Nice To Haves
- Previous experience in a call center environment
- Experience with RTP or similar POS system
- Familiarity with Jira Service Desk, Mitel, or Confluence
Responsibilities
- Provide friendly, timely, and accurate support to guests via phone, email, and online service tickets.
- Assist guests with season passes, lessons, programs, online accounts, and ticketing questions.
- Work closely with Guest Services, Programs, and Lift Operations to ensure exceptional guest service.
- Assist with front-line point-of-sale operations when needed.
Benefits
- Year-Round Housing Available. Subject to Availability
- Ski/Snowboard Season Pass for employees and qualifying dependents
- Gift your lift access to a family member
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
- Buddy Tickets (3 discounted tickets to share)
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
- Mountain Exchange Program (Ability to request free lift access to regional resorts)
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
- Special invites to Columbia Employee Store, Adidas, and other industry retailers
- Employee Assistance Program (EAP)
- Free Employee Transportation from Hood River & Sandy
- Summer Seasonal Job Connections with Local Businesses
- Access to Team Wellness Programs
- Team Appreciation Events/Dinners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
