Guest Services Team Member 26-27
About The Position
The Guest Services Team Member helps create memorable experiences for guests visiting Mt. Hood Meadows. The role welcomes guests, answers questions, sells lift tickets, passes, lessons, rentals, and other resort products, and helps ensure interactions are positive, efficient, and informative. Team members assist guests with a range of needs, from planning a day on the mountain to finding solutions when plans change. This is a dynamic, fast-paced, full-time seasonal position combining customer service, technology, teamwork, and problem-solving in an active mountain environment.
Requirements
- Comfortable communicating and working with in-person guests.
- Comfortable using computers and other technology, including point-of-sale systems.
- Strong attention to detail and accuracy.
- Ability to multitask and stay calm under pressure.
- Ability to work independently and as part of a team.
- Minimum age of 16.
- Ability to work weekends and holidays.
- Must be comfortable with the changing dynamics of a seasonal business.
Nice To Haves
- Previous guest service experience.
- Prior experience operating a point-of-sale system.
Responsibilities
- Welcome guests and provide friendly in-person customer service.
- Answer guest questions and provide information about the resort.
- Sell lift tickets, passes, lessons, rentals, and other resort products.
- Help guests plan their visit and provide solutions when plans change.
- Ensure guest interactions are positive, efficient, and informative.
Benefits
- Year-round housing available, subject to availability.
- Ski/snowboard season pass for employees and qualifying dependents.
- Option for non-skiers or non-snowboarders to gift lift access to a family member.
- Free ski/snowboard group lessons and discounts on rental gear.
- Three discounted buddy tickets to share.
- Resort discounts on food, retail, rentals, lessons, and daycare.
- Mountain Exchange Program offering the ability to request free lift access to regional resorts.
- Industry Pro Deals, including ExpertVoice, Outdoor Prolink, and Helly Hansen.
- Special invitations to the Columbia Employee Store, Adidas, and other industry retailers.
- Employee Assistance Program (EAP).
- Free employee transportation from Hood River and Sandy.
- Summer seasonal job connections with local businesses.
- Access to team wellness programs.
- Team appreciation events and dinners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
