Guest Services Night Team Member 26-27
About The Position
Join the Guest Services team at Mt. Hood Meadows as a Night Guest Services Team Member and help create memorable experiences for guests during evening and overnight resort operations. As a Night Guest Services Team Member, you'll be a welcoming and helpful resource for our guests, providing accurate information, processing resort products, and supporting a variety of Guest Services operations. You'll assist with lift tickets, passes, lessons, rentals, and other resort offerings while helping guests navigate their experience at Mt. Hood Meadows. Working during evening hours, you'll play an important role in supporting our guests and team as the resort transitions through nighttime operations. This is a dynamic, guest-facing position that combines customer service, communication, technology, and problem-solving in a unique mountain environment. If you enjoy working with people, thrive in an active workplace, and are looking for a role that offers a different perspective on the resort experience, we'd love to speak with you about joining the Mt. Hood Meadows team. This is a full-time, seasonal position.
Requirements
- Comfortable communicating and working with in-person guests
- Comfortable using computers and other technology including point-of-sale systems
- Strong attention to detail and accuracy
- Ability to multitask and stay calm under pressure
- Ability to work independently and as part of a team
- Minimum Age 16
- Ability to work weekends and holidays
- Must be comfortable with the changing dynamics of a seasonal business
Nice To Haves
- Previous guest service experience
- Prior experience operating a point-of-sale
Responsibilities
- Provide accurate information to guests.
- Process resort products.
- Support a variety of Guest Services operations.
- Assist with lift tickets, passes, lessons, and rentals.
- Help guests navigate their experience at Mt. Hood Meadows.
- Support guests and team during nighttime operations.
Benefits
- Year-Round Housing Available. Subject to Availability
- Ski/Snowboard Season Pass for employees and qualifying dependents
- Gift your lift access to a family member
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
- Buddy Tickets (3 discounted tickets to share)
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
- Mountain Exchange Program (Ability to request free lift access to regional resorts)
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
- Special invites to Columbia Employee Store, Adidas, and other industry retailers
- Employee Assistance Program (EAP)
- Free Employee Transportation from Hood River & Sandy
- Summer Seasonal Job Connections with Local Businesses
- Access to Team Wellness Programs
- Team Appreciation Events/Dinners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
