Guest Services Night Team Member 26-27
About The Position
Mt. Hood Meadows is hiring a full-time, seasonal Night Guest Services Team Member to support guests during evening and overnight resort operations. The role provides accurate information, processes resort products, and supports a variety of Guest Services operations. Team members assist with lift tickets, passes, lessons, rentals, and other resort offerings, helping guests navigate their experience at the resort. This is a dynamic, guest-facing position combining customer service, communication, technology, and problem-solving in a mountain environment. The team member works during evening hours and helps support guests and colleagues as the resort transitions through nighttime operations.
Requirements
- Comfortable communicating and working with in-person guests.
- Comfortable using computers and other technology, including point-of-sale systems.
- Strong attention to detail and accuracy.
- Ability to multitask and stay calm under pressure.
- Ability to work independently and as part of a team.
- Minimum age of 16.
- Ability to work weekends and holidays.
- Must be comfortable with the changing dynamics of a seasonal business.
Nice To Haves
- Previous guest service experience.
- Prior experience operating a point-of-sale system.
Responsibilities
- Welcome and assist in-person guests, providing accurate information.
- Process resort products and support Guest Services operations.
- Assist guests with lift tickets, passes, lessons, rentals, and other resort offerings.
- Help guests navigate their experience at Mt. Hood Meadows.
- Support guests and the team during evening and overnight resort operations.
Benefits
- Year-round housing available, subject to availability.
- Ski/snowboard season pass for employees and qualifying dependents.
- Option for non-skiers and non-snowboarders to gift lift access to a family member.
- Free ski/snowboard group lessons and discounts on rental gear.
- Three discounted buddy tickets to share.
- Resort discounts on food, retail, rentals, lessons, and daycare.
- Mountain Exchange Program with the ability to request free lift access to regional resorts.
- Industry pro deals.
- Special invitations to the Columbia Employee Store, Adidas, and other industry retailers.
- Employee Assistance Program (EAP).
- Free employee transportation from Hood River and Sandy.
- Summer seasonal job connections with local businesses.
- Access to team wellness programs.
- Team appreciation events and dinners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
