Guest Services Attendant

Salvation Army Careers • Coeur d'Alene, ID

1d

About The Position

The Guest Services Attendant creates exceptional customer service experiences by assisting customers, clients, and members; processing memberships and program sales; sharing information about programs and facilities; and providing administrative support. The role includes cash handling, operating and securing point-of-sale (POS) stations, answering and directing calls and correspondence, responding to membership cases and voicemails, and helping with scholarship applications. The attendant may work independently on opening and closing shifts and is expected to maintain confidentiality, follow organizational policies and safety rules, and contribute to a positive, team-oriented environment.

Requirements

• High school diploma or GED equivalency.
• Proficient typing skills.
• Ability to learn new software programs with basic training.
• Consistent attendance, accountability, and a positive attitude.
• Effective communication with clientele and staff; excellent verbal and written English-language skills.
• Ability to relate positively and energetically with staff, clients, members, and customers while maintaining a non-judgmental attitude.
• Ability to work independently with minimal supervision and contribute to a team-oriented environment.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Excellent telephone skills.
• Ability to empathize and communicate with low-income and vulnerable people.
• Ability to perform the essential duties with or without accommodation.
• Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, and pull objects such as files and file-cabinet drawers; reach overhead; and operate a telephone and desktop computer.
• Ability to lift up to 40 lbs.

Nice To Haves

• Previous cashier and/or customer service experience.
• Computer software application experience.
• Knowledge of Salvation Army policies and procedures.

Responsibilities

• Provide prompt, courteous customer service to customers, clients, and members.
• Handle cash, make change, and operate the POS system.
• Assist customers, clients, and members according to established procedures.
• Receive telephone calls, visitors, and emails; direct calls to appropriate programs or staff promptly.
• Process memberships of all types, including new memberships and complex membership changes.
• Manage voicemails and return calls promptly.
• Maintain progressive knowledge of programs and facilities.
• Facilitate conflict resolution and customer engagement with positive outcomes.
• Work independently during opening and closing shifts.
• Maintain the orderliness and cleanliness of POS stations, kiosks, and the sales area.
• Secure the POS area at the beginning and end of shifts and open and close tills.
• Complete assigned system downtime tasks and address open cases created by members and staff.
• Complete data entry for membership and program sales.
• Identify potential scholarship candidates and assist with the scholarship application process.
• Review and process scholarship applications, including approving or denying applications.
• Provide administrative support, including filing, data entry, and mailing.
• Follow RJKCCC operations and policies and procedures adopted by Administration.
• Observe safety rules and regulations.
• Attend assigned staff meetings and trainings.
• Provide referral information to meet individual and family needs.
• Maintain confidentiality.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED