Guest Services Attendant

Four Seasons Hotels and Resorts • Scottsdale, AZ

12d • Onsite

About The Position

The Guest Services Attendant is part of the Front Office Team at the Residence Club at Four Seasons Scottsdale. The role focuses on providing a well-managed arrival and departure experience for owners and serving as a first and last impression of the Residence Club. The attendant transports luggage, packages, and storage items to guest rooms, and transports departing guests’ luggage or moves it into temporary storage. The role also supports guest requests and inquiries and maintains the cleanliness of the fitness center, lobby, public areas, and back-of-house areas.

Requirements

• Excellent verbal communication skills in English.
• Ability to stand, walk, or run for up to 8 hours per shift.
• Ability to work in a desert climate.
• Flexibility to work early mornings, evenings, weekends, and holidays, including availability on Fridays and Sundays.

Nice To Haves

• Previous Guest Services experience in a luxury hotel or resort is highly preferred.

Responsibilities

• Assist in Guest Services areas, including the front drive, and ensure proper handling of guest luggage.
• Accommodate guest requests.
• Respond to other guest inquiries and perform duties as assigned.
• Maintain the cleanliness of the Fitness Center, Barbeques, Locker Rooms, and Lobby.
• Actively monitor and report areas in guest common areas that need engineering attention.
• Transport luggage, packages, and storage items to guest rooms for arrivals.
• Transport departing guests’ luggage or move it into temporary storage.

Benefits

• Comprehensive health benefits, including medical, dental, vision, and life insurance.
• Paid time off, including vacation, sick time, and holidays.
• 401(k) plan with company match.
• Exclusive employee rates at Four Seasons Hotels & Resorts worldwide.
• Complimentary uniforms with dry cleaning service.
• Complimentary shift meals and on-site parking.
• Career growth opportunities, including learning programs and tuition reimbursement.
• A culture of care, respect, and inclusion.
• Recognition programs, employee events, and a strong sense of community.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed