Guest Services Associate (Seasonal, Part Time)

Meow Wolf • Santa Fe, NM

4d

About The Position

The Guest Services Associate works in several capacities at the exhibition. As front desk staff, the associate greets visitors and processes transactions. As a docent, the associate helps ensure the safety of the facility and visitors by observing and reporting. The role may also involve assisting in the gift shop or helping customers in the bar area.

This is a seasonal, part-time position of up to 29 hours per week over a period of approximately 90 days. The schedule is flexible and includes evenings, weekends, and possibly holidays. The position has an effective start date on or after November 9, 2026, and ends no later than 90 days from the start date. Travel is not required.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a customer service position.
• Must be at least 18 years of age.
• Flexible availability to work days, nights, weekends, and possibly holidays.
• Demonstrated excellent customer service and communication skills.
• Ability to maintain an appropriate, dispassionate demeanor during emergencies, difficult customer interactions, and interactions with personnel.
• Experience with point-of-sale systems and responsibly handling cash.
• Willingness to participate in training and classes to develop new skills.
• May be asked to obtain an alcohol handlers permit when working 21+ events.

Nice To Haves

• Bilingual or multilingual abilities.
• Organized and self-motivated, with strong attention to detail.
• Excellent time management, organizational, and interpersonal skills.
• Adaptability to changing needs and ability to take on new tasks.
• Agility and adaptability in a dynamic work environment and in collaboration with diverse teams.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Sell admission tickets and check in visitors with advance-purchase tickets.
• Provide visitors with information about rules, upcoming events, Meow Wolf history, and other topics.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean building areas, including the exhibit, bathrooms, lobby, and parking lot.
• Check that objects in the exhibition are in the correct place and that exhibits are functioning properly.
• Help ensure the safety of visitors and request Security when needed.
• Assist visitors where needed.
• Report emergencies to the manager and Security when needed.
• Respond appropriately to injuries and emergencies.
• Record maintenance issues.
• Assist with crowd control on busy days.
• Follow special protocols for special events and 21+ concerts and shows, including monitoring alcohol and access.

Benefits

• Medical insurance options: PPO and HDHP.
• Dental and vision insurance.
• HSA, HRA, and FSA options.
• 401(k) retirement plan.
• Company-paid life insurance and disability coverage.
• Voluntary critical illness and life insurance policies.
• Company-paid Employee Assistance Program.
• Paid parental leave for 12 weeks.
• Discounts on Meow Wolf gift shop merchandise and cafes.
• Admission to Meow Wolf attractions for employees and guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED