Guest Services Representative - Part-Time

Parks Hospitality Group Inc • Columbia, SC

19h • $15 - $16 • Onsite

About The Position

Parks Hospitality Group is seeking an enthusiastic and friendly Guest Services Representative for the front desk at LivSmart Studios by Hilton. The role welcomes guests, assists with their needs, and helps create a positive first impression and memorable stay. The position also includes reservation management, communication with other departments, complaint resolution, and front desk administrative duties.

Requirements

• High school diploma or equivalent.
• Strong communication skills and a friendly, welcoming demeanor.
• Ability to stay calm under pressure and address guest needs with a positive attitude.
• Flexibility to work weekends, evenings, and holidays as required.
• Basic computer skills.

Nice To Haves

• Previous experience in a customer service or hospitality role.
• Experience with hotel management software.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Answer questions, provide local information, and assist with special requests.
• Handle guest requests promptly and professionally.
• Manage reservations, cancellations, and modifications.
• Communicate with other departments to ensure guests’ needs are met.
• Address guest complaints and issues professionally and work toward resolution.
• Maintain an organized front desk area and assist with other administrative duties.

Benefits

• Immediate medical and dental benefits starting on the first day for full-time team members.
• Paid time off for all team members.
• Performance incentives of an additional $50–$150 or more per month.
• Cash awards for quarterly and/or annual performance of $250–$500.
• Heavily discounted room rates at brand hotels worldwide for employees and their families.
• Opportunities for personal and professional growth.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED