Guest Services Representative

Breckenridge Grand Vacations•Breckenridge, CO

2d•$23 - $27•Onsite

About The Position

The Guest Services Representative is the first point of contact for guests and owners at Breckenridge Grand Vacations’ sales gallery. The role welcomes and engages guests, coordinates tours with sales agents, and provides administrative and sales support to help create positive guest experiences and support the sales team. It also involves managing front desk operations, resolving scheduling questions and concerns, and maintaining company hospitality standards, protocols, and booking policies. This is a full-time, non-exempt position based in Breckenridge, Colorado. The schedule varies and includes weekends and holidays. The position pays $23.00–$26.50 per hour, depending on experience. A career advancement pathway to Guest Services Representative II may be available after 90 days through demonstrated proficiency and successful completion of a skills validation checklist.

Requirements

High school diploma or equivalent.
Prior customer service experience in hospitality, sales, or a related field.
Exceptional verbal and written communication skills and a professional, friendly demeanor.
Proficiency with Microsoft Office and ability to learn new software systems quickly.
Strong problem-solving skills and composure under pressure.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Previous experience in a resort, hotel front desk, or sales support environment.
Strong organizational and multitasking abilities.

Responsibilities

Welcome and engage guests and owners professionally as the first point of contact for the sales gallery.
Communicate the benefits of touring with a sales agent and coordinate daily tour schedules and manifests.
Manage front desk operations, including opening and closing procedures, workspace organization and cleanliness, and supply stocking.
Provide administrative and sales support through data entry, report generation, owner-card creation, and marketing-material management.
Prepare, distribute, and manage the inventory of tour gifts.
Resolve guest scheduling inquiries and concerns in accordance with the company’s “End of the Line” service philosophy.
Follow company core standards, hospitality protocols, and booking policies.

Benefits

Health, vision, and dental insurance plans.
Company-paid life insurance coverage.
Voluntary life and accidental death/dismemberment insurance.
HSA and FSA-Dependent Care Accounts.
Retirement plan.
Generous paid time off (PTO) and sick leave.
Paid Volunteer Time Off opportunities.
Bereavement leave.
Biannual bonuses.
Tuition Reimbursement Program.
Employee wellness programs supporting physical and mental health.
Ski and recreation-center pass loan programs, lodging and gear discounts, sporting and concert event tickets, pet insurance partner discounts, and occasional-use transferable passes to six resorts through the owners’ program.