Guest Services Representative

Air Mobility Command•Travis AFB, CA

14h•Onsite

About The Position

This position is Non-appropriated Fund (NAF) and will be assigned to the Westwind Inn (Lodging) on Travis Air Force Base, CA. Eligible for the following benefits: Medical & Dental Insurance, Stand Alone Dental Insurance, Life Insurance, 401(k) and Retirement, Flexible Spending Account. Eligible to use base facilities such as: Base Exchange (BX), Gym, Outdoor Rec, Library, Marina, Golf Course, Bowling Center, and the Arts & Crafts Center.

Requirements

The incumbent must complete a background investigation with favorable results.
Must meet state and legal age (21) requirement for sale of alcoholic beverages by the closing date of this announcement.
Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
Must meet state and legal age requirement for sale of alcoholic beverages.
Individual must fully meet qualification/eligibility/background requirements for this position.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Direct deposit is required.
Satisfactorily complete an employment verification (E-Verify) check.
A probationary period may be required.
Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Nice To Haves

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/16/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests, makes and issues room key.
Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records.
Accepts payment, makes change, and presents departing guests checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list.
Maintains and sells sundry sales items to patrons.
Ensures required information is received from guest and entered into guest folio.
Prints backup reports from property management system.
Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests.
Ensure front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly.