Guest Services Associate (Seasonal, Part Time)

Meow Wolf • Santa Fe, NM

2d

About The Position

The Guest Services Associate works in several capacities at the exhibition. In the front desk role, associates greet visitors and process transactions. As docents, they observe and report to help ensure the safety of the facility and its visitors. Associates may also assist in the gift shop or bar area. This is a seasonal, part-time position scheduled for up to 29 hours per week over a period of no more than 90 days. The role has a flexible schedule that may include evenings, weekends, and holidays. The position starts on or after November 9, 2026, with an ideal commitment through the full season.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a customer service position.
• Must be at least 18 years old.
• Flexible availability to work days, nights, weekends, and possibly holidays.
• Excellent customer service and communication skills.
• Ability to maintain an appropriate, dispassionate demeanor during emergencies and difficult customer or personnel interactions.
• Experience with point-of-sale systems and responsible cash handling.
• Willingness to participate in training and classes to develop new skills.
• May be asked to obtain an alcohol handlers permit for work at 21+ events.
• Must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Nice To Haves

• Bilingual or multilingual abilities.
• Organization, self-motivation, and strong attention to detail.
• Excellent time management and organizational skills.
• Excellent interpersonal skills.
• Adaptability to changing needs and ability to take on new tasks.
• Agility and adaptability in a dynamic work environment and collaboration with diverse teams.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Sell admission tickets and check in advance-purchase tickets.
• Provide visitors with information about rules, upcoming events, Meow Wolf history, and other topics.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean building areas, including the exhibit, bathrooms, lobby, and parking lot.
• Check that exhibition objects are in the correct place and exhibits are functioning properly.
• Help ensure visitor safety and request security when needed.
• Assist visitors as needed.
• Report emergencies to the manager and security when needed.
• Respond appropriately to injuries and emergencies.
• Record maintenance issues.
• Assist with crowd control on busy days.
• Follow special event and 21+ concert/show protocols, including monitoring alcohol and access.

Benefits

• Medical insurance options, including PPO and HDHP plans.
• Dental and vision insurance.
• HSA, HRA, and FSA options.
• 401(k) retirement plan.
• Company-paid life insurance and disability coverage.
• Voluntary critical illness and life insurance policies.
• Company-paid Employee Assistance Program.
• Paid parental leave for 12 weeks.
• Discounts on Meow Wolf gift shop merchandise and cafes.
• Admission to Meow Wolf attractions for employees and guests.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED