Guest Services Associate - Mid / PM Shifts

Wyndham Hotels & Resorts•Williamsburg, VA

11d•Onsite

About The Position

Travel + Leisure Co. is hiring a Guest Services Associate at Club Wyndham Governor's Green Resort in Williamsburg, Virginia. The associate helps make guests’ vacations memorable by welcoming them, supporting registration through checkout, sharing information about the resort and nearby attractions, quoting room rates, and confirming reservations. The position primarily works mid shifts (11:00 a.m.–7:30 p.m.) and PM shifts (2:30 p.m.–11:00 p.m.), including weekends and holidays.

Requirements

Maintain a professional appearance and a positive, can-do attitude.
Excellent communication skills, including the ability to read, write, and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash-handling procedures.
Ability to multitask and work in a fast-paced environment.
Strong attention to detail and organizational skills.
Basic computer and office skills.

Responsibilities

Welcome guests and provide warm, friendly service.
Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions according to established procedures.
Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling duties.
Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
Reserve and confirm individual and group reservations.
Provide room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.