Guest Services Agent - The Kiva
About The Position
The Kiva at Beaver Creek is hiring a Guest Services Agent for the winter season. This role provides guest and owner service in a luxury ski-in/ski-out condominium setting, while supporting property upkeep and helping maintain a welcoming, clean, safe, and functional property. The position involves frequent interaction with guests, owners, and team members, as well as hands-on property tasks. The position is full-time seasonal, located at Kiva in Beaver Creek, Colorado, with a start date of November 16, 2026. The pay rate is $23–$24 per hour, with limited gratuity potential. The schedule is within 8 a.m. to 8 p.m.; employees may choose five eight-hour shifts or four ten-hour shifts. Scheduling is flexible, and flexibility is also required.
Requirements
- Positive attitude and willingness to contribute as a team player.
- Strong communication skills for interacting with a diverse group of people.
- Attention to detail and ability to handle hands-on tasks.
- High school diploma or higher.
- Physical ability to lift up to 50 pounds.
- Basic computer skills and ability to learn the company's POS system.
- Fluency in English.
- Comfort standing on your feet for extended periods.
Responsibilities
- Deliver exceptional service to guests and owners, promptly addressing requests and resolving issues.
- Conduct check-ins, prepare arrival packets, and manage phone communications.
- Coordinate and follow up on maintenance and housekeeping needs, including basic home repairs.
- Conduct daily property walks and condo inspections to ensure cleanliness, safety, and functionality.
- Support property upkeep, including changing lightbulbs, pool care, snow removal, and grill maintenance.
Benefits
- Flexible scheduling and hours.
- Ski breaks and ski-in/ski-out parking.
- Winter Incentive for eligible full-time employees: a Merchant Ski Pass or end-of-season bonus, based on hire date.
- Onsite parking with ski-in/ski-out access.
- Equipment storage and a dedicated changing room, including on days off.
- Paid Sick Time.
- 401(k) plan with a discretionary employer match.
- Career Development Trainings.
- Discounts at Eye Pieces and Venture Sports.
- Corporate savings through Perk Spot.
- $500 Referral Program.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
