Guest Service Support Expert

Marriott • Houston, TX

7d

About The Position

Guest Service Support Experts help create memorable guest experiences by supporting food and beverage operations. They provide a range of services, including setting tables, assisting the kitchen, cleaning work areas, and replenishing supplies. The role involves taking initiative and helping transactions feel like part of the guest experience.

The position requires following company policies and procedures, maintaining quality standards, contributing to a safe workplace, and keeping uniform, appearance, and communications professional. Employees spend extended periods standing, sitting, or walking and perform hands-on tasks, including handling objects and reaching, bending, twisting, pulling, and stooping. Other reasonable job duties may be requested.

Marriott International describes itself as an equal opportunity employer that values associates’ diverse backgrounds and is committed to non-discrimination. JW Marriott highlights associate well-being, camaraderie, and opportunities for training, development, and recognition.

Requirements

• No related work experience is required.
• No supervisory experience is required.
• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No license or certification is required.
• Ability to read and visually verify menu information.
• Ability to stand, sit, or walk for extended periods and move over sloping, uneven, or slippery surfaces.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• Previous experience in a food and beverage environment is preferred.

Responsibilities

• Support food and beverage operations to help ensure they run smoothly.
• Set tables.
• Assist the kitchen.
• Clean work areas and replenish supplies.
• Follow company policies and procedures and uphold quality standards.
• Help create and maintain a safe workplace.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• Training, development, and recognition opportunities.
• A work community with camaraderie among a diverse group of co-workers.
• A luxury work environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED