Guest Service Supervisor | Radio Hotel NYC | Modus by PM Hotel Group

PM New•New York, NY

1d•Onsite

About The Position

The Guest Service Supervisor leads the front desk team and supports effective collaboration and teamwork among front desk staff. The role provides opportunities to develop leadership skills and gain experience with front-office staffing, scheduling, and expense management. The position operates in a fast-paced hotel environment and requires clear communication, professionalism, and a strong commitment to customer service. The supervisor provides training and guidance on hotel standard operating procedures and departmental standards, performs daily front desk tasks, and assists the Guest Services Manager with monitoring staff performance and attendance. The role also handles daily paperwork, including cash drawers, deposits, credit-card reconciliation, and batch submissions. The work involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending or twisting, and climbing stairs. The schedule must accommodate nights, weekends, and holidays. The company offers excellent pay, hotel discounts, and food-and-beverage discounts.

Requirements

High school diploma or equivalent.
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to quickly assess situations and create effective problem resolutions.
Passion for customer service.
Clear communication and a high level of professionalism.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, walk, carry or lift up to 50 pounds, bend or twist, and climb stairs.

Responsibilities

Lead the front desk team and promote effective collaboration and teamwork among front desk staff.
Provide training and guidance to front desk staff on hotel standard operating procedures and departmental standards.
Step in to complete daily hotel front desk tasks.
Assist the Guest Services Manager with monitoring staff performance and attendance.
Balance daily paperwork, including cash drawers and deposits, reconcile credit cards, and submit batches.
Contribute to front-office staffing, scheduling, and expense management.