Guest Service Supervisor | Radio Hotel NYC | Modus by PM Hotel Group

PM Hotel Group • New York, NY

16h • Onsite

About The Position

The Guest Service Supervisor leads the hotel’s front desk team, ensuring effective collaboration and teamwork among staff. The role includes developing leadership skills through involvement in front-office staffing, scheduling, and expense management. The supervisor provides training and guidance on hotel standard operating procedures and departmental standards, performs daily front desk tasks, assists the Guest Services Manager with monitoring staff performance and attendance, and balances daily paperwork, including cash drawers, deposits, credit-card reconciliation, and batch submission. The position requires clear communication, professionalism, a strong customer-service orientation, and flexibility to work varying schedules, including nights, weekends, and holidays. The work involves standing or sitting, walking, carrying or lifting up to 50 pounds, bending, twisting, and climbing stairs.

Requirements

• High school diploma or equivalent.
• One to three years of related experience.
• Ability to contribute to a collaborative and diverse team dynamic.
• Ability to quickly assess situations and create effective resolutions to problems.
• Passion for customer service.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, walk, carry or lift up to 50 pounds, bend, twist, and climb stairs.

Responsibilities

• Promote effective collaboration and teamwork among front desk staff.
• Participate in front-office staffing, scheduling, and expense management.
• Communicate clearly and demonstrate professionalism in a fast-paced environment.
• Train and guide front desk staff on hotel standard operating procedures and departmental standards.
• Step in to complete daily hotel front desk tasks.
• Assist the Guest Services Manager with monitoring staff performance and attendance.
• Balance daily paperwork, including cash drawers and deposits, reconcile credit cards, and submit batches.

Benefits

• Excellent pay
• Hotel discounts
• Food and beverage discounts
• Opportunity to be part of a growing hotel company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED