Guest Service Representative-FT The Starling Hotel

Schulte Companies • Atlanta, GA

4d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for The Starling Hotel. The role supports hotel front desk operations and guest service, with an emphasis on personal recognition, prompt attention to guest needs, and following established check-in, check-out, cash-handling, and guest-data procedures. The position also includes keeping the front desk organized and assisting with lobby activation as needed.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personally identifiable information.
• Follow the check-in and check-out checklist.
• Retrieve required identification documents and form of payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to access pay as they earn it.
• Free telemedicine and virtual mental health care access starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED