Guest Service Representative (FT)

Schulte Companies • Evanston, IL

13d

About The Position

Schulte Hospitality Group is seeking a service-oriented Guest Service Representative to provide hospitality to hotel guests and support front desk operations. The role greets and recognizes guests, supports arrivals and VIP check-ins, answers and routes phone calls, handles guest inquiries, and follows procedures for cash handling and guest personal information. The representative also keeps the front desk organized and assists with lobby activation as needed. The position requires at least one year of Front Desk Operations experience, knowledge of hotel front desk operations, and a high school education.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• ONQ / PEP System experience.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal identifiable information (PPI) data.
• Follow the check-in and check-out checklist with guests.
• Retrieve required identification documents and form of payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay (get paid today for work today).
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401k plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under the company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED