Guest Service Representative (FT)

Schulte Hospitality Group•Evanston, IL

14d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to deliver hospitality and support hotel guests. The role is part of a service-focused organization that emphasizes respectful, authentic interactions and prioritizing the needs of internal and external stakeholders. The representative welcomes guests, supports arrival and check-in processes, handles guest inquiries and telephone calls, manages cash according to procedures, and maintains an organized front desk. The position also includes preparing welcome amenities, escorting and checking in VIPs before arrival, supporting lobby activation, and protecting guest personal information.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
At least a high school education.
Basic computer skills.
ONQ / PEP system experience.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests, focusing on personal recognition.
Review daily arrival lists and assist with preparing and assembling welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of each shift, make cash drops according to procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal and payment information (PPI) data.
Follow check-in and check-out checklists and retrieve necessary identification documents and payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the company's PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.