Guest Service Representative | The Trail Hotel, Bardstown, KY

Schulte Hospitality Group•Bardstown, KY

12h•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for The Trail Hotel in Bardstown, Kentucky. The role supports the hotel’s service culture by providing attentive, authentic hospitality to guests and team members. Responsibilities include welcoming guests, assisting with arrivals and welcome amenities, checking in VIPs, answering telephone inquiries, following check-in and check-out procedures, handling cash and guest personal information appropriately, and maintaining an organized front desk. The position may also assist with lobby activation and perform other duties as assigned to meet business objectives. The company describes its workplace as inclusive, employee-focused, rewarding, fun, and flexible, with opportunities for development and career growth. Schulte Hospitality Group operates more than 200 locations across 38 states and three countries and manages properties affiliated with brands including Marriott, Hilton, IHG, and Hyatt, as well as independent hotels, boutiques, lifestyle properties, and restaurants.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.

Responsibilities

Greet arriving guests and focus on personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, and transfer calls as needed.
Maintain the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal and payment information.
Follow checklists for guest check-in and check-out, and collect required identification documents and payment upon arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to access pay daily.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts through the Schulte Savings Marketplace, including event tickets, electronics, and gym memberships.