Guest Service Representative | The Trail Hotel, Bardstown, KY

Schulte Companies • Bardstown, KY

1d • Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for The Trail Hotel in Bardstown, Kentucky. The role supports the hotel’s guest-service culture by welcoming guests, responding to their needs, completing arrival and departure procedures, and maintaining an organized front desk. The representative handles cash and guest personal information according to established procedures and may assist with lobby activities and other duties to meet business objectives.

Schulte Hospitality Group describes its workplace as inclusive, employee-focused, and committed to associate development and career growth. The hiring process may include interviews, a drug screen, background and reference checks, and a potential employment assessment. Compensation and specific benefit details will be discussed during the interview process.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time-management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer the telephone within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank; count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures for handling guest personal identifiable information (PPI) data.
• Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay (get paid today for work today)
• Free telemedicine and virtual mental health care access for all associates starting on day one
• Multiple health insurance options
• Life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off (PTO), for eligible associates under company policy
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts, including event tickets, electronics, and gym memberships
• Flexible work environment
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED