Guest Service Representative (Part Time)

Festival Foods•Madison, WI

2d•Onsite

About The Position

Join our Festival Foods team as a Part-Time Guest Service Representative! Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

Requirements

Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Must be able to work until 10:00 PM.

Nice To Haves

Customer service passion
Hospitality setting experience
Front desk experience
Leadership skills

Responsibilities

Provide excellent guest service, including greeting guests, answering questions, and addressing concerns with professionalism and care.
Reinforce company culture and uphold guest service standards.
Guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
Utilize Leadership Tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual.
Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods.
Keep a cash drawer readily available for personal use when necessary.
Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice for occasional absences.
Perform other duties as assigned.