Guest Service Representative (Part Time)

Festival Foods•West Allis, WI

2d•Onsite

About The Position

Join our Festival Foods team as a Part-Time Guest Service Representative! Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.

Requirements

Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Nice To Haves

Customer service experience
Hospitality experience
Front desk agent experience
Leadership skills

Responsibilities

Providing excellent guest service, including friendly greetings, answering questions, and addressing guest concerns with professionalism and care.
Reinforcing company culture and upholding guest service standards.
Guiding Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
Utilizing leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual.
Monitoring Guest Service activity, ensuring team compliance with procedures, and maintaining department cleanliness and functionality.
Directing guests, managing checkout lines, and providing timely overrides or assistance to the Guest Service team.
Efficiently managing staff schedules, adjusting operations based on business needs, and maintaining compliance with labor laws for minor employees.
Proactively managing staff coverage by calling in additional team members when needed to cover absences or increased business demand.
Ensuring compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times.
Adjusting daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
Quickly notifying Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
Opening additional checkout lanes as needed to ensure a smooth guest experience during busy periods.
Keeping a cash drawer readily available for personal use when necessary.
Utilizing the GSR Shift Report to effectively communicate and document lateness or absences.
Ensuring sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
Maintaining regular, timely attendance in compliance with the work schedule, and providing adequate notice for occasional absences.
Performing other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household.
Weekly Pay
$1 premium per hour on Sundays and select holidays for part-time associates.
Time and a half on Sundays and select holidays for hourly full-time store associates.
Two-Week Advanced Scheduling
Vision Insurance
Two Dental coverage options
3 weeks of paid parental leave
Fitness reimbursement program
EAP (Employee Assistance Program)
LEAPCare Care Coaches
401(k) plan
Annual discretionary match for 401(k)