Seasonal, Guest Service Representative - Starting at $15/Hour!!

Houston Zoo•Houston, TX

About The Position

Seasonal Guest Service Representatives serve as customer-service ambassadors for the Houston Zoo, helping guests have a memorable and seamless visit. They provide information and directions, assist with ticket purchases and entry, greet guests entering and exiting the Zoo, monitor re-entry, and rotate among attractions such as Giraffe Feeding, the Wildlife Carousel, Water Play Park, stroller rentals, special events, and other venues as needed. Representatives help maintain safe, presentable work areas, accurately process tickets and attendance records, and respond to guest questions and issues in a fast-paced, team-oriented environment. The position requires full vaccination against Covid-19. It is a part-time seasonal role of under 30 hours per week, with variable rotating shifts, including weekends and holidays. The seasonal position has a defined end date that will be communicated upon hiring.

Requirements

High school diploma or GED.
One to three months of relevant work experience.
Ability to work independently with minimal supervision.
Excellent oral and written communication skills.
Strong interpersonal and facilitation skills.
Ability to partner across teams and work with all levels of staff.
Ability to handle guest inquiries in a fast-paced, team-oriented environment while efficiently processing ticket media.
Must be fully vaccinated against Covid-19.
Availability for a variable schedule with rotating shifts, including weekends and holidays.

Responsibilities

Assist guests in a friendly, positive manner with Zoo offerings, prices, rules, directions, events, activities, procedures, and general information.
Assist with ticket purchases and efficiently process ticket media.
Greet and assist guests entering or exiting the Zoo, monitor re-entry, and offer a welcoming farewell after interactions.
Rotate among Zoo attractions and facilitate operations at the Wildlife Carousel, Giraffe Feeding, Water Play Park, special events, and other venues as needed.
Operate computers, radios, phones, scanning devices, and other office equipment effectively.
Capture accurate attendance records using scanning devices or other tracking methods.
Monitor work and guest areas to help maintain a safe and secure environment, report problems to supervisors, and intervene as needed to assist with or resolve guest issues.
Ensure guest items comply with Zoo regulations upon entrance and prevent Zoo property from leaving Zoo grounds.
Keep work areas presentable and free of debris.
Maintain productivity, accuracy, professional conduct while in uniform and using the radio, and readiness in accordance with departmental attendance expectations.
Give and receive performance feedback from supervisors and guests.
Reduce waste and use of water and energy, and inspire guests and staff to take wildlife-protecting actions.
Perform other duties as assigned.