Guest Service Representative Part Time - MGM Springfield

MGM Resorts International • Springfield, MO

1d • Onsite

About The Position

The Guest Services Representative is the first point of contact for guests and delivers welcoming, efficient, and memorable service. The role handles incoming and outgoing calls, dispatches guest-service requests, enters service requests for multiple departments, provides information about property functions and facilities, maintains accurate request records, and shares observations and suggestions with management. This is a part-time overnight position at MGM Springfield in Springfield, Massachusetts, scheduled Tuesday through Thursday from 6:00 p.m. to 2:45 a.m., including holidays.

Requirements

• High school diploma or GED.
• At least 1 year of prior relevant experience.
• Able and willing to work a part-time overnight schedule Tuesday through Thursday, 6:00 p.m. to 2:45 a.m., including holidays.

Nice To Haves

• At least 1 year of prior relevant experience in a high-volume call center or relevant customer service experience.

Responsibilities

• Handle incoming and outgoing calls courteously, efficiently, and enthusiastically while maintaining composure and tact during high-volume interactions in a fast-paced environment.
• Dispatch services for guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, checkouts, early arrivals, late departures, messages, paging, long-distance assistance, and other special services.
• Enter service requests for housekeeping, front desk, bell, limousine, facilities, and room service.
• Inform guests about property functions and facilities upon request.
• Maintain accurate records of all requests.
• Dispatch bell and limousine runs in accordance with front service department policies and procedures.
• Maintain complete knowledge of room service menu items and recommend or suggest additional food items.
• Operate the beeper system and TDD machine.
• Share important observations from customer interactions with management and offer suggestions to improve processes, products, or services.

Benefits

• Programs supporting mental and physical wellness.
• Discounts on hotel stays, dining, retail, entertainment, and partner offerings.
• Free meals in the employee dining room.
• Free parking on or off shift.
• Career development programs, networking events, and community volunteer opportunities.
• Eligible employees may participate in medical, dental, vision, and life insurance; 401(k) plans; and time-off plans. Offerings vary based on eligibility factors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED