Guest Service Manager Assistant (Full Time)

BUSCH'S CAREER PAGE•Novi, MI

15d

About The Position

Busch’s is hiring a full-time Guest Service Manager Assistant for its family-owned grocery business in Southeast Michigan. The starting wage is up to $19.20 per hour, depending on experience. The position oversees guest service operations as the person in charge, supports associates and the Guest Service Manager, and helps maintain guest-service standards, policy compliance, and daily upkeep of service areas. The role also assists with associate training and development. Busch’s describes itself as a premier grocery retailer recognized for service, product selection, store design, and atmosphere. The company emphasizes caring for guests and associates.

Requirements

High school diploma.
Previous experience in a retail environment.
Proficient leadership skills.
Proficient organization and planning skills, especially for managing multiple deadlines and projects.
Proficient communication and interpersonal skills, including written, verbal, and listening skills.

Responsibilities

Oversee all aspects of guest service operations as the person in charge.
Demonstrate hospitality when interacting with guests, associates, and the community.
Ensure adherence to check-cashing, refund, and store-charge policies and procedures.
Ensure compliance with requirements for WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
Assist guests with questions, purchases, store charges, and special orders.
Assist associates in achieving service and labor objectives as directed by the Guest Service Manager.
Ensure completion of daily maintenance, including floor inspections and upkeep of the checkout area, hospitality station, and bottle machine area.
Provide input to the Guest Service Manager concerning associate performance and department conditions.
Communicate clear expectations and follow through on assigned tasks in the Guest Service Manager’s absence.
Assist with training and development of associates.