Assistant Guest Service Manager

Big Al's•Meridian, ID

1d•$21 - $24•Onsite

About The Position

The Assistant Guest Service Manager supports the Guest Service Manager by managing processes that help ensure smooth, successful shifts and a superior guest experience. The role oversees Front of House operations across the restaurant, bowling, events, and arcade, and provides visible, accessible leadership to guests and employees. The assistant manager helps coordinate staff, training, schedules, labor, inventory, and guest-service operations while ensuring company procedures, safety requirements, and applicable regulations are followed. The position also includes opening and closing duties and hands-on cleaning and maintenance tasks.

Requirements

Demonstrated first-class guest-service and de-escalation skills.
Advanced skills in Microsoft Office programs, especially Microsoft Excel.
Demonstrated shift-coordination skills and ability to collaborate effectively with others.
Proactive leadership, initiative, and problem-solving abilities.
Inventory-management experience.
Knowledge of alcohol licensing and serving laws.
Ability to obtain Alcohol certification.
Ability to obtain Food Handlers Certification and/or SERV Safe, HACCP, or equivalent certification.
Awareness of safety and ability to help cultivate an inclusive team culture.

Nice To Haves

Exceptional knowledge of Toast, Brunswick, Embed, and Paycom software.

Responsibilities

Manage processes for Front of House operations, including the restaurant, bowling, events, and arcade.
Assist with weekly and monthly inventory, ensure accuracy, and suggest improvements.
Complete Culture Checks and actively train new and existing team members.
Assist with scheduling and adjust schedules when employees call out.
Monitor employee time and attendance for accuracy and prepare daily labor reports.
Interact with guests through table touches, lane calls, and rewards center or bowl desk interactions.
Provide superior guest service and satisfaction by remaining visible and accessible to guests and employees.
Assist the Guest Service Manager with third-party food delivery platforms and to-go orders.
Follow company guidelines for confidential information, guest satisfaction, and supervision of Guest Service team members.
Ensure assigned facilities are maintained and meet appearance, security, safety, and environmental requirements.
Enforce applicable local, state, and federal regulations and company policies.
Perform opening and closing duties, including checking doors and setting or disengaging the alarm.
Supervise labor, including ensuring breaks are covered and lunches are taken on time.
Ensure processes and procedures run smoothly and efficiently to support an optimal guest experience.
Mediate escalated guest interactions and work toward de-escalated outcomes.
Help maintain a clean, organized, and sanitary environment, including removing garbage and recycling and performing cleaning duties such as sweeping, wiping equipment, and mopping.
Follow safety procedures to protect against potential hazards.
Perform other duties as assigned by the Guest Service Manager or General Manager.