Assistant Guest Service Manager

GSO • Cincinnati, OH

2d

About The Position

The Assistant Guest Service Manager supports the Guest Service Department Manager in delivering exceptional, personal service and creating a welcoming experience for guests. The role helps lead and develop the team, maintain an attractive department, resolve problems, and keep operations running smoothly. The position may serve as acting manager when needed and reports to the Guest Service Department Manager. The stated pay range is $15.00–$16.27 per hour.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be at least 21 years old.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls, including managing cash, keys, and the safe.
• Serve as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.
• Teach and coach team members to support their growth and celebrate their successes.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed