Guest Service Manager Assistant (Full Time)

BUSCH'S CAREER PAGE•South Lyon, MI

21d

About The Position

Busch’s is hiring a full-time Guest Service Manager Assistant for its family-owned grocery retail business in Southeast Michigan. The role oversees guest service operations as the person in charge and supports the Guest Service Manager (GSM) in maintaining service standards, meeting labor and service objectives, and developing associates. The assistant helps guests with questions, purchases, store charges, and special orders; supports policy and regulatory compliance; and ensures daily maintenance tasks are completed. The position requires a high school diploma, previous retail experience, and proficient leadership, organization, planning, communication, and interpersonal skills. Busch’s describes itself as a premier grocery retailer with multiple stores in Southeast Michigan, recognized for service, product selection, store design, and atmosphere. The company emphasizes caring for both guests and associates.

Requirements

High school diploma.
Previous experience in a retail environment.
Proficient leadership skills.
Proficient organization and planning skills, especially to manage multiple deadlines and projects.
Proficient communication and interpersonal skills, including written, verbal, and listening skills.

Responsibilities

Oversee all aspects of guest service operations as the person in charge.
Demonstrate hospitality when interacting with guests, associates, and the community.
Ensure adherence to check-cashing, refund, and store-charge policies and procedures.
Ensure compliance with requirements for WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases.
Assist guests with questions, purchases, store charges, and special orders.
Assist associates in achieving service and labor objectives as directed by the Guest Service Manager.
Ensure completion of daily maintenance, including floor inspections and upkeep of the checkout area, hospitality station, and bottle machine area.
Provide input to the Guest Service Manager concerning associate performance and department conditions.
Communicate clear expectations and follow through on assigned tasks in the Guest Service Manager’s absence.
Assist with training and development of associates.