Guest Service Attendant

Troon • Elephant Butte, NM

8d • Onsite

About The Position

Turtleback Mountain Golf in Elephant Butte, New Mexico, is hiring a part-time Guest Service Attendant. The role provides front-line customer service by greeting arriving guests and assisting them with their golf cars. Key functions include maintaining clean golf cars and retrieving, cleaning, and replenishing practice-facility balls. The attendant spends most of the time outdoors and must be able to work in the elements.

The position requires availability on weekdays, weekends, and holidays, with opening shifts as early as 5:30–6:00 a.m. and closing shifts as late as 8:00–8:30 p.m. The attendant helps maintain the facility, clubhouse, cart and parking areas; prepares carts for play; supports tournaments and outings; assists guests; and performs range, rental-club, and food-and-beverage duties as needed.

Troon is a professional club management company specializing in golf, hospitality, and residential communities. Founded in 1990 and headquartered in Scottsdale, Arizona, it reports more than 900 locations across 45+ states and 27+ countries.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be able to work weekdays, weekends, and holidays.
• Must be able to work opening shifts as early as 5:30–6:00 a.m. and closing shifts as late as 8:00–8:30 p.m.
• Must be able to spend most of the work time outdoors and handle the elements.
• Ability to read and speak English may be required to perform job duties and communicate with English-speaking customers or coworkers.
• Frequently lift up to 25 pounds and occasionally lift up to 50 pounds.

Responsibilities

• Participate in maintaining the cleanliness of the facility.
• Assist customers with questions and concerns and help them locate items.
• Assist with upkeep of the clubhouse, cart storage area, and parking lot.
• Assist with setup and execution of golf tournaments and outings.
• Provide courteous guest service, including bag handling and club cleaning.
• Keep the cart staging area, podium, and bag drop area neat and orderly.
• Keep the cart storage and cart wash-down areas clean and orderly.
• Prepare golf carts for play according to Troon Golf standards.
• Educate players about course and cart policies, pace of play, and related matters.
• Maintain the practice facility by presenting practice balls, bag stands, den caddies, and/or ball pyramids, and maintaining ball inventory.
• May direct the start of play.
• Maintain accurate records of golfers renting clubs; assist club renters and clean rental clubs upon return.
• Assist with food and beverage activities.
• Clean golfers’ clubs after play.
• Incorporate safe work practices and maintain regular, reliable attendance.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms.
• 401(k) with employer match for employees age 19 and older, subject to applicable plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED