GUEST SERVICE ASSOCIATE

European Wax Center•Atlanta, GA

1d•$13 - $17

About The Position

The Guest Service Associate is part of the sales team at European Wax Center and helps create a positive guest experience. The associate welcomes guests, learns about their needs, and recommends services, packages, memberships, and retail products. The role includes individual sales goals and commission on packages sold, as well as front-desk duties and serving as a key holder responsible for opening and closing the center. The associate is expected to uphold the Artemis Wax Core Values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The position is located in Brookhaven, Atlanta, Georgia. It is listed as part time/full time, with a high school education level and an hourly salary range of $13.00–$17.00. The job shift is listed as any, Monday through Sunday, with no travel. The work requires effectiveness in a fast-paced environment, frequent changes in activities, multitasking, communication with guests and coworkers, and responsiveness to constructive feedback. Associates may stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Requirements

One year of service or retail experience.
Proactive, adaptable problem solver and positive team player.
Exceptional interpersonal and communication skills.
Comfortable using point-of-sale systems and computers.
Able to adapt to different guest personalities and stay calm under pressure.
Committed to maintaining a clean and organized workspace.
Able to work effectively in a fast-paced environment, communicate with others, accept constructive feedback, change activities as business needs require, and manage multiple tasks.
Able to stand or sit for up to eight hours per day and occasionally lift up to 30 pounds.

Nice To Haves

Sales experience is strongly preferred.

Responsibilities

Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
Own individual sales goals and performance metrics.
Learn guests’ needs, preferences, and skincare goals and recommend appropriate services and products.
Understand services, packages, promotions, and retail products well enough to explain the benefits of regular waxing.
Serve as a key holder and open and close the center.
Greet guests, book appointments, and address questions or concerns promptly and professionally.
Keep the front desk and lobby organized and up to brand standards.
Participate in ongoing training to develop product knowledge and sales skills.
Uphold the Artemis Wax Core Values.